you need to know.
Some of it you possibly didn't know!
The first and most important point of all...
You are free to use whichever repair garage you wish.
It is your vehicle and it is your LEGAL RIGHT to choose who repairs it. Many insurers have networks of their “approved” repairers. They may try and convince you to have your car repaired where they choose, remember this is for their convenience and profit, not yours! Don’t be unduly influenced by insurer’s suggestions of delays and extra costs if you don’t do what they say. You are entitled to consider the benefits of dealing with the repairer of your choice. Remember you are not legally obliged to have your car repaired at an insurance company nominated repairer and you will not be punished in any way for doing so.
All our workmanship comes with a lifetime warranty.
Insurance nominated repairers can often be miles away from where you live. Keep it local and convenient.
We are a small family business founded on excellent customer service & satisfaction.
We will only use genuine parts to keep your vehicle warranty in tact.
We have main brand approvals that ensure our standards and practices are always of the highest quality.
If the damage to your car was not your fault and was caused by an identifiable third party you will be able to claim directly from the third party insurer. Remember you will need details of the time and circumstances leading to the accident, make sure you get the third party’s name and address including phone number, vehicle registration and insurance company details. Get the third party insurer’s agreement that they accept liability for the claim. This is the point where the claims handler will do their best to steer you towards using their own repairer. STAY STRONG and insist that you wish to use the repairer of your choice! We can assist you with the whole process. Sometimes it can seem like a lot of work but you can rest assured that we will do most of the work for you, making it a nice trouble free process. All we need is an AUDATEX code or an email address where we can send the estimate to them. You only need to get one estimate. We will asses the damage, send the estimate and once we gain authority to go ahead with the repairs we will get your vehicle repaired and back on the road as soon as possible.
When the damage to your vehicle was either your fault or caused by an unidentifiable driver you will be claiming from your own insurance company so long as you have fully comprehensive cover. You will be responsible for any excess that you have on your policy. You will need to report the claim to your insurance company and get a claim reference number. This is the point where the claims handler will do their best to steer you towards using their own repairer. STAY STRONG and insist that you wish to use the repairer of your choice! Ask them to clarify the amount of excess you will need to pay towards the repair. This will be made up of compulsory excess, voluntary excess and a possible non-approved repairer excess (we will normally cover this cost) and then use this information to make your decision as to whether it will be more beneficial to pay for the repairs privately, or continue with making make a claim. We will need an AUDATEX code or an email address where we can send the estimate to them. Once we have these details we will send the estimate off to them and as soon as we receive authorisation we can get you back on the road as soon as possible.