Thinking of making an insurance claim?

Here's everything
you need to know

The first and most important point of all....


You are free to use whichever repair garage you wish!

It is your vehicle, and it is your LEGAL RIGHT to choose who repairs it. Many insurers have networks of their “approved” repairers. They may try and convince you to have your car repaired where they choose, remember this is for their convenience and profit, not yours! Don’t be unduly influenced by insurer’s suggestions of delays and extra costs if you don’t do what they say. You are entitled to consider the benefits of dealing with the repairer of your choice. Remember you are not legally obliged to have your car repaired at an insurance company nominated repairer and you will not be punished in any way for doing so.

Why compromise?

It has been agreed with the Office of Fair Trading and The British Board of Motor Insurance that as a motor vehicle insurance policy holder you have the right to chose where to have your vehicle repaired regardless of your insurance companies advice. You are not obliged to use their approved repairer and you can insist on having your vehicle repaired at the garage of your choice.

Accident Repair Assistance

Insurance claims can seem like a daunting prospect, so let us take care of all the hard work for you. Minimise the stress and inconvenience and enjoy the peace of mind that comes with using our free in-house claim assistance service.
We are working for you, so by using us you have more control over the entire claim. We will get repairs done quicker and with more care and attention to detail. We can also help with total loss avoidance if you don't want your car written off.

  • Courtesy car

We can provide you with a courtesy car fully insured and free of charge.

  • Lifetime warranty

All our workmanship comes with a lifetime warranty.

 

  • We are local

Insurance nominated repairers can often be miles away from where you live and dictated to by corporations with only profit in mind. 

  • Customer service

We are a small family business founded on excellent customer service & satisfaction.

  • Genuine parts

We will only use genuine parts to keep your vehicle warranty in tact.

  • Brand approved

We have main brand approvals that ensure our standards and practices are always of the highest quality.

Non-fault claims

If the damage to your car was not your fault and was caused by an identifiable third party you will be able to claim directly from the third party insurer. Remember you will need details of the time and circumstances leading to the accident, make sure you get the third party’s name and address including phone number, vehicle registration and insurance company details. Get the third party insurer’s agreement that they accept liability for the claim. This is the point where the claims handler will do their best to steer you towards using their own repairer. STAY STRONG and insist that you wish to use the repairer of your choice! We can assist you with the whole process. Sometimes it can seem like a lot of work but you can rest assured that we will do most of the work for you, making it a nice trouble free process. All we need is an AUDATEX code or an email address where we can send the estimate to them. You only need to get one estimate. We will asses the damage, send the estimate and once we gain authority to go ahead with the repairs we will get your vehicle repaired and back on the road as soon as possible. 

Fault claims

When the damage to your vehicle was either your fault or caused by an unidentifiable driver you will be claiming from your own insurance company so long as you have fully comprehensive cover. You will be responsible for any excess that you have on your policy. You will need to report the claim to your insurance company and get a claim reference number. This is the point where the claims handler will do their best to steer you towards using their own repairer. STAY STRONG and insist that you wish to use the repairer of your choice! Ask them to clarify the amount of excess you will need to pay towards the repair. This will be made up of compulsory excess, voluntary excess and a possible non-approved repairer excess (we will normally cover this cost) and then use this information to make your decision as to whether it will be more beneficial to pay for the repairs privately, or continue with making make a claim. We will need an AUDATEX code or an email address where we can send the estimate to them. Once we have these details we will send the estimate off to them and as soon as we receive authorisation we can get you back on the road as soon as possible.